Frequently Asked Questions on Euraffiliates

Euraffiliates is the next generation of affiliate software. It has been written entirely from a marketer's perspective, not a coder's. The result is a user friendly, intuitive to use application with a complete feature set for the experienced or first time marketer.

Flexibility to meet the demands of your affiliates

Euraffiliates provides flexible commission and linking tools to satisfy even the most brand and SEO sensitive affiliates

The software can be used 'out of the box', or can be easily customised.

Unique CRM tools to find, track and motivate affiliates

Use a large collection of CRM (Customer relationship management) tools unique to this software to find, appoint and help you motivate affiliates to generate more revenue.

Direct and any page linking solutions

Super SEO friendly direct and any page linking solutions (natural and quick) that can be published on the affiliate website as well as for email circulations

Advanced Ad types 

Tell-a-friend tool, datafeed, content-widget, rotating ads and more

Latest technology

Our software takes advantage of the latest versions of the PHP and MySQL so that performance and speed are optimised

An easy to use AJAX control panel saves you time managing your programme, and an application firewall ensures your programme is kept secure

Support throughout your affiliate marketing journey

Of all affiliate software vendors, only the Euraffiliates team offer support at the beginning and then throughout your affiliate journey.

You can see a comparison of key features here.

Affiliates with high traffic web sites are always SEO sensitive about the effect of external affiliate programme links on their sites as doing so can penalise their search engine rankings. Search engines penalise paid links and affiliate software redirect links often look like paid ones to search engines.

The average affiliate programme 'solves' the problem by providing rewritten URL links and branding the solution as SEO friendly. But in reality, these "SEO links" are still treated by search engines as redirected links and can still penalise affiliates.

The Euraffiliates solution is to provide affiliates with true natural links (deep affiliate links) that link direct to the sales pages. This is safe for even the most sensitive affiliates and will give you access to the owners of the highest traffic web sites.

Euraffiliates tracking system is best in the industry. It uses first party cookie for the first customers and customer-unique-ref tracking for lifetime commission (after cookie expiry).   If a cookie is not found at the sale integration page it is again double checked from the system tracking page.

Euraffiliates does not use  IP-tracking method because most of the web visitors use dynamic IP and it makes a tracking result non-reliable.  That is why all big affiliate networks rely on cookie tracking.

On some unlikely events cookie gets deleted from the user browser before the first purchase, no affiliate system can track the sale.  But you should not worry because it is accepted fact to the affiliates for all affiliate softwares and networks.  No Affiliate Software Vendors can commit 100% tracking, if they do, they are simply lying or do not know how tracking actually works.

The first party cookie tracking and double cookie checking in Euraffiliates increases the tracking reliability compared to other software and networks. Euraffiliates also tracks on 100% occasions for lifetime commissions because it does not depend on browser cookie but on database last sale data.

Security feature is a big plus point of our software. Apart from the basic security measures (encrypted login data and code logic) the software has got an application firewall for enhanced security.  You can create your own security rules to stop unauthorized access to any of the 3 application areas (admin/affiliate/tracking). 

For an example, to make your admin area ultra safe, you can restrict your admin access to a specific IP only.  In the similar manner you can block an IP or an IP network to access the affiliate area. You can also block commissions from certain referring websites or IPs. 

We have made things even easier for you. You can see the activity logs, see traffic source info (IP, Browser/Bot,  & HTTP Referrer )  & block a bad source with a click. In the same manner, you can see the login history (both success and failure login trials) of the admin users & affiliates. You can immediately blacklist  a IP or IP network if he seem to have  an evil intention.

Euraffiliates 2.4.1 has made the affiliate software setup process absolutely painless. One can download it free, install it and do the essential setup works using an intelligent wizard and one-screen help. It never asks to read 53 pages installation manual to get started.

(1) Download the source file, unzip it, upload it, change 2-3 lines in the configuration file and start the setup wizard. The wizard will take 10-20 minutes to make the essential settings ready. Then go to the "account optimization map"  to do rest.

(2) Add the content to the affiliate information page and terms page in minutes. The system provides a default template for quick start.

(3) Do the sale and direct link integration following the on-page help. It is basically a copy paste job. For sale integration, we recommended you to ask the site developer because it needs some changes in the code.  

Now you ready to start. You can ask your affiliates to place direct any page link to your website in the format http://www.yoursite.com/any-page?aid=XX

You can come back later to this optimization map to setup the other  recommended/optional  tools when you have time.

The optimization map guides you. 

We have a set of guides that help different users of the software at different stages of development and use. As part of the support plan that comes with every version, we'll also support your use of the software for the first year for free.

You can ask for help when you are stuck. However the following Euraffiliates services are paid

1. Template  Customization: Customizing the look-n-feel  of software  control panel and creating affiliates registration area pages (registration,  information & terms pages)
2. Formal Training: Any formal training or going  through  your website and website business and giving any consultancy (apart from any free services committed )
3. General Promo Setup: Help on setting up general  promos (marketing creative) such as links, banners etc
4. Custom Promo Solutions: Any  help on setting up custom promo (dynamic web content) after considering your website content, script etc
5. Search Affiliates:   Any sort of help on setting up mass mailing software and making mail campaigns or subscribing  to affiliate networks to find new affiliates
6. Customize Configuration: Customizing the  merchant configuration (setup affiliate groups, promotional groups, additional product types, setting special commission, email templates etc) on your behalf
7. Day to day Management: Conducting day to day affiliate management work on your behalf until you are comfortable  with undertaking the work yourself.
8. Any sort of custom affiliate solutions; these may include  custom programming work.

Euraffiliates supports three affiliate levels.

Note: marketing at three levels may be unlawful in some US states and possibly other jurisdictions. You, the merchant, will be responsible for choosing how many levels you want to operate.

Your license will never expire and you can use the product indefinitely.

When you buy the software, you'll receive free support and software updates for your first year. After that, you'll have to renew the support contract on an annual basis at an additional subscription cost or buy support by the hour depending on your needs.

Euraffiliates allows you to customise the appearance of your affiliate control panel through the use of themes. The other pages that form your affiliate programme will be owned by you, and you'll have complete design control over them. The optimization map will guide you where to go and what to do.

We offer a full no questions asked guarantee. If you cancel within one month of ordering, we will refund all the money you have paid. Your contract with us will be cancelled.

Yes, we've found many affiliates will take orders in this way. Your Euraffiliates affiliate control panel provides manual commission generation for these sales.

That depends on whether you host Euraffiliates on your server or on ours.

If you buy our download version for hosting the software yourself, then your server must support PHP and MySQL.

If you buy the online version, which runs on our servers, then you have no special requirements for using Euraffiliates. The software integrates with all scripting languages (PHP, ASP, ASP.NET, JSP, etc).

Euraffiliates supports the following type of promotions

Traditional

• Static text links
• Still image links
• Animated images banners
• Flash banners
• HTML code
• Light boxes
• Page peels

Advanced

• Dynamic web content displayed directly from the affiliate's website database
• Affiliate defined promotions created by the affiliate rather than by you

The Euraffiliates software includes a CRM (Customer Relationship Manager) system that has messaging functionality for conversations with your affiliates.

Yes, you can. Simply change the sale integration code accordingly (supply the product type code) to inform the Euraffiliates system.

Yes. Your affiliates will have the option to link directly to your sales pages (rather than using redirects). This is a mutually beneficial feature. Your affiliates will protect their referrals, and your site will gain more credit in the search engine page ranking algorithms for direct, deep links.

Your affiliate will have the option to link naturally, direct to your product pages. We prefer natural links, but the software also allows redirects and trailing query string links as well.

Euraffiliates allows you to assign a tailored set of promotions to a single special affiliate. Other affiliates will be unaware of these promotions.

Once you're a customer, we can certainly help you plan and implement your affiliate service.

The software supports all of these and any combination at the same time.

We provide all the personal support you need by e-mail or telephone. You'll receive all the information you need to start in an e-mail as soon as you first join.

The currency character can be changed as you wish. The dynamics are not affected.

All updates are free provided that your support contract is up to date. A support contract can be renewed annually at a low cost per domain.

We sell throughout the world, not only in the UK and Europe. We've found that most customers are able to deal in US dollars most easily.

Our software has been designed as much by users as by technicians and is simple to use. Usability comes first, last and all places between. There is a pop-up help icon at the side of every menu item on screen for fast guidance, and a support forum to ask more detailed or complex questions. All our explanations are written in plain English so that you don't need to be a technical expert to use the software.

How we look after your information is covered in full detail in our privacy policy. We know that we are in a position of great trust with your data, to such a position that our future business depends on us never breaking that trust.

We comply fully with the UK Data Protection Act.

We do not provide a coding service as part of our core business. However, we recognise that in order to provide a top class affiliate software programme, we also sometimes need to provide a coding service to help you customise Euraffiliates to your exact needs. Our charge for this is a small per hour cost on the basis that it is only to support affiliate software solutions. We aren't a web development company, so we can't provide complete web site design services.